{"id":3408,"date":"2020-07-23T00:00:00","date_gmt":"2020-07-22T22:00:00","guid":{"rendered":"https:\/\/www.portbase.com\/real-time-around-the-clock-insight-into-port-community-system-availability\/"},"modified":"2026-02-19T11:58:26","modified_gmt":"2026-02-19T10:58:26","slug":"real-time-around-the-clock-insight-into-port-community-system-availability","status":"publish","type":"post","link":"https:\/\/www.portbase.com\/en\/news\/real-time-around-the-clock-insight-into-port-community-system-availability\/","title":{"rendered":"Real-time, around-the-clock insight into Port Community System availability"},"content":{"rendered":"<p><b><span data-contrast=\"auto\">Portbase<\/span><\/b><b><span data-contrast=\"auto\">\u00a0will introduce a separate status website on<\/span><\/b><b><span data-contrast=\"auto\">\u00a0July<\/span><\/b><b><span data-contrast=\"auto\">\u00a023,<\/span><\/b><b><span data-contrast=\"auto\">\u00a02020<\/span><\/b><b><span data-contrast=\"auto\">.<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">Via <a href=\"https:\/\/status.portbase.com\/\">status.portbase.com<\/a>, all parties will be able to easily check the real-time availability of the Port Community System (PCS) and all PCS services at any moment of the day or night.<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">At the same time,\u00a0<\/span><\/b><b><span data-contrast=\"auto\">Portbase<\/span><\/b><b><span data-contrast=\"auto\">\u00a0is improving the information provision at the moment when an actual disruption occurs.<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">In the near future, PCS users and other stakeholders will be able to receive notifications regarding such events via both email and the newly available options of SMS, RSS feed and webhook.<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">Portbase<\/span><\/b><b><span data-contrast=\"auto\">\u00a0strives to optimally inform the community at all times.<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Among the major points for improvement identified in\u00a0Portbase&#8217;s\u00a0most recent customer satisfaction survey was the provision of information regarding disruptions in the PCS.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">While the services have a high rate of availability (99.95%), every disruption is one too many.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Portbase\u00a0understands that, at such times, PCS users and other stakeholders want to be informed immediately.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">At the same time, the source of a disruption sometimes lies outside the PCS, blocking the delivery of digital messages.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Such external issues might occur with the provider, in the systems of other links in the logistical chain, and so on.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Real-time, around-the-clock insight<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Portbase\u00a0strives to be fully open and transparent in its dealings with clients and other stakeholders.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">The introduction of a central status website represents a further step toward this objective.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">This website displays the current status of every\u00a0Portbase\u00a0service in real time.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">It will also inform users of scheduled maintenance.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">As a result, all parties will have access to the most up-to-date information regarding the availability of the PCS.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Updates via other channels in addition to email<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In the event of scheduled maintenance or a disruption,\u00a0Portbase\u00a0is always pro-active in informing PCS users and other stakeholders by email.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">What&#8217;s more, it is now implementing a number of improvements:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Instead of sending an automatic update every 45 minutes during a disruption,\u00a0Portbase\u00a0will send notifications only when there has been a status change.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">This will eliminate excessive emails to users and stakeholders.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">In addition to email, it is now possible to receive notifications via other channels as well.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">These channels include SMS, RSS feed and webhook (which makes it possible to display the information from the status website directly in the user\u2019s own digital environment).<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">All parties will be able to manage their own message preferences.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Those who are not currently receiving disruption notifications will be able to register easily.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">When registering, users will be able to indicate the services on which they would like to receive information.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Users will also be able to choose from various channels.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">The full communication protocol to be used in the event of PCS unavailability can be found\u00a0<\/span><a href=\"https:\/\/support.portbase.com\/hc\/en-gb\/articles\/28689310798610-Portbase-communication-protocol-during-disruptions-and-maintenance\"><span data-contrast=\"auto\">here<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Future<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Portbase\u00a0is aware of its clients\u2019 strong desire for a single source of insight into the availability of all systems connected to the PCS (Customs, container terminals, etc.).<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">The new status website will serve as a foundation for taking further steps in this direction.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Further information<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Any questions?<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Visit our\u00a0<\/span><span data-contrast=\"none\"><a href=\"https:\/\/support.portbase.com\/hc\/en-gb\">support page<\/a>\u00a0<\/span><span data-contrast=\"auto\">or contact our Service Desk.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">They can be reached at +31 (0)88 625 25 25 or servicedesk@portbase.com.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Portbase\u00a0will introduce a separate status website on\u00a0July\u00a023,\u00a02020.\u00a0Via status.portbase.com, all parties will be able to easily check the real-time availability of the Port Community System (PCS) and all PCS services at any moment of the day or night.\u00a0At the same time,\u00a0Portbase\u00a0is improving the information provision at the moment when an actual disruption occurs.\u00a0In the near future, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1476,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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