In early October 2026, the sending address (sender) for import service notifications will change. This applies to the following services:
- Cargo Controller Import
- Cargo Controller Export
- Cargo Release Manager
- Discharge Information
- Inspection Portal
- Declaration Food and Consumer Products
- Veterinary Inspection Process
What impact does this have on you as a user?
If you have implemented automation within your email client (e.g., Outlook) based on our email notifications, you will need to take action. Automation might also be set up via a mail server to link to other systems, such as a Freight Management System (FMS) or ERP. Due to this change in sender, these automated processes may no longer function as expected.
Therefore, please check whether adjustments are required within your organisation regarding email rules, integrations, or other automated processes.
What will change
Portbase is standardizing the email addresses for its services to use the same domain. For instance, Cargo Controller Import notifications are currently sent from noreply@cargo-controller.portbase.com this will change to noreply@portbase.com.
What do you have to do
- For each service, check whether you rely on references or automation based on our email notifications.
- Take steps to ensure that email notifications from the new sender continue to be processed correctly. You might consider temporarily adding a second recipient address, using the subject line, which remains unchanged, to manage the routing.
From when will this be adjusted?
We expect to launch this change on Wednesday, October 7, 2026. We will provide an update on this within the services beforehand.
