For a number of services, our partners in the logistical chain have established additional requirements of their own. This might be a permit, specific user number or a terminal contract. In the list below, you can see exactly what the requirements are.
Customs, NVWA, Harbour Master, Secure Logistics
You will need to make any additional arrangements with Customs, the NVWA (Netherlands Food and Consumer Product Safety Authority), the Harbour Master or Secure Logistics with those organisations directly. You then need to enter the permit number (or other type of number) they provide on the application form.
You can download terminal contracts via our online application form. You then need to complete the terminal contract, scan it and select ‘upload’. When you submit the application, we will also receive this contract. We will take care of further processing with the terminal(s) on your behalf. There is an umbrella contract* for a number of terminals. You can sign it directly in the online application form. Click here for a list of all the participating terminals and depots currently using our services.
Besides offering a web version of our services, we also offer a system link for a number of them. This allows you to exchange messages directly with your in-house system. View which Portbase software suppliers support this here or go directly to the message specifications.
If you are an existing customer who would like to notify a change, please go to the online changes notification form.
Important: if the form is not completed in full or if a requirement is missing, we will not be able to connect you.