Introduction of improved procedure for complaints

Every day, we aspire to serve you well and to continue to improve our services. Although we do our best, sometimes things can go wrong. This is not something we are pleased with, but it’s not something we are willing to ignore either. On the contrary: we would appreciate your feedback. Do you have a complaint concerning one of our Portbase services, our customer service in general, or about one of our employees? Please let us know. That way, we really can do things better!

Complaint form on our website
Registering a complaint through our website is simple. Under the menu heading ‘Contact’ you will find a complaint form. This form can be completed and submitted to us. You will receive our response within five workdays, even if we have not found the definitive answer or solution to your problem within that time frame.