More additional features in HCN Barge as of 16 March

As of the 16th of March 2021, Hinterland Container Notification (HCN) Barge will once again feature some additional functions. They constitute the next steps in the process toward the go-live of the integrated planning by Nextlogic.

Automatic cut-off unloading/loading lists for ECT
Following a number of improvements, HCN Barge will resume the automatic cut-off of unloading/loading lists for all barge calls to the ECT Delta and the ECT Euromax as of the 16th of March 2021. For both terminals, this cut-off is 8 hours before the scheduled arrival time of the barge. This applies to both full and empty containers. HCN Barge will only send ‘green’ pre-notifications to ECT at the cut-off moment, provided that a minimum call size is met as well.

Earlier submission of unloading/loading list

ECT encourages barge operators like yourself to submit an unloading/loading list as soon as its status is ‘green’. Specifically for calls to ECT, HCN Barge offers the button ‘Send load/discharge list’ for this. Not waiting until the automatic cut-off allows ECT to even better anticipate the barge call. You can make changes up to the cut-off moment. Newly added icons in HCN Barge offer you improved insight into the various statuses of the unloading/loading list and any pre-notifications that have not yet been submitted in that respect.

More information

In a comprehensive flyer, ECT provides more information about the rules for your barge calls as of the 16th of March 2021. This flyer also features the contact address of ECT for further questions.

Reporting Fixed Windows and Barge Transferium Maasvlakte in HCN Barge

Do you have agreements about Fixed Windows and/or the Barge Transferium Maasvlakte (BTM) with one or more terminals? As of the 16th of March, you select the corresponding code from a drop-down list in HCN Barge when pre-notifying your call. You can see how to do this here.

Portbase Support features more detailed information about the implementation of the automatic cut off of unloading/loading lists in HCN Barge, the use of Fixed Windows and other new functionalities.

Any questions? We will gladly tell you more. You can reach us via or +31 (0) 88 625 25 25.


Updated HCN Road now available for web users

From today (March 1st), the updated web version of Hinterland Container Notification (HCN) Road is available for road hauliers working via the web screens.

From now on, you can still process your existing prenotifications in the old environment. All new prenotifications should be submitted in the updated HCN Road. You can see how to do that and what the change will involve for you on this overview page under ‘how to’.

Need help finding your way around the new web screens? Take a look at the HCN Road support page . There you will find instructional videos, a quick start guide and answers to frequently asked questions.

Does your organisation use a system link in addition to this web version? System links will be migrated later. Want to know what is going change in your situation? View the overview here.

More information
Questions? Our Service Desk will be pleased to help. You can reach them at or on +31 088 625 25 25. You can read our previous communications on the new HCN Road here.


API for new service Cargo Controller now available

To create a system link with our upcoming service Cargo Controller, please visit Download API documentation now. In April 2021, Cargo Controller will replace the existing service Cargo Information, which works via EDI. With the arrival of Cargo Controller, we are offering a new API link. The sooner you create the API link for Cargo Controller, the sooner you will experience the benefits of this new service.

EDI link
Current customers of Cargo Information can continue to work through the existing system link for the time being. We will inform these customers in a timely manner when we will discontinue the EDI link. However, new functionalities of Cargo Controller are then only available via the web. For optimal use of Cargo Controller, the API link is required.

Please note! The API now available is version 1.0. Further expansions will follow in the course of the year. Subscribe to our RSS Feed for automatic access to the latest API specs. That way, you will always be up to date with the latest developments.

New services put you in control
Cargo Controller is the new Portbase service for viewing, tracking and managing import cargo. The service enables the user to take control of all incoming cargo flows. This applies to containers, trailers, general cargo and bulk. Compared to Cargo Information, Cargo Controller offers more options, a better overview and greater ease of use – for example, in responding to the requirements of the Container Release Message in real time. The Container Release Message will be introduced by customs in 2021. We will send you more detailed information about all the benefits of Cargo Controller and about pricing later this month.

Further information
You can read more about Cargo Controller at on our website. Questions? Please contact Peter Vink, Sales Manager. You can reach him on +31(0)88 625 25 07 or

Peter Vink

Specialist, Forwarders

Send an e-mail to Peter Vink

Easier declarations thanks to the updated service Cargo Declaration Import

Following a successful pilot with a number of container-shipbrokers and bulk agents, Cargo Declaration Import 2.0 is scheduled to go live. On 1 February, we will automatically migrate all clients to Cargo Declaration Import 2.0. This means that for all vessel visits scheduled on or after this date, you will need to declare the import cargo in the updated service. The service will appear as a separate tab next to the tabs for Vessel Notification and Notification Dangerous Goods.

Cargo Declaration Import via a system interface
You will still be able to submit your IFTMCS messages as you were accustomed to doing. The content of the message will not have changed. We will process the messages automatically in the updated service.
It is also possible to arrange an API link to the service. This offers an alternative to the EDI messages and email notifications, but also allows the parties involved to receive updates from MRNs, discharge confirmations (including overlanded and shortlanded) and status reports from Customs via the API connection. To learn more about the possibilities, you can go here or contact our Sales Department via

Most important benefits of the updated service
• Offers you comprehensive oversight of your vessel and cargo declarations, all on a single screen.
• You can easily look up the who, what and when of any declaration, as well as when the declarations were accepted by Customs.
• The service will automatically determine whether an ENS and/or ATO must be submitted to Customs. In cases when an ENS is needed first, once Customs has approved that ENS, an ATO will then automatically be submitted to Customs as well.
• You can send an update to Customs at any time
• The possibility of an API link
This update has also been applied to the services Discharge List, Discharge Confirmation Report, Discharge Information and Cargo Declaration Status Report. What’s more, the benefits provided by these services will work in combination with the updated Cargo Declaration Import as well.

The new and improved Cargo Declaration Import offers scalability and flexible cloud-based availability, meaning it has the ability to optimally facilitate new developments such as the European Maritime Single Window environment and the European Import Control System 2.0. And all of this is done while maintaining the most up-to-date security standards. Cargo Declaration Import forms a cornerstone of Portbase’s services. Because various data elements are reused in other Portbase services, they supply added value in terms of speed, transparency and efficiency further along in the logistical chain.

Detailed user information is available via Portbase Support. There you will find instructional videos, a Quick Start Guide and answers to frequently asked questions.



Live blog Brexit

Portbase is a digital platform in the Dutch ports. We make it easy for companies to complete their customs formalities for import and export digitally via our platform. We do this same thing for Brexit. Follow the latest developments about Brexit and our services here.

Most frequently asked questions to Portbase and the most frequently made mistakes

Brexit is changing the way we do business with the United Kingdom. Portbase’s Brexit services help to continue to transport quickly via the Dutch ports. In order to avoid delays at the border, proper use of the Portbase services is very important. That is why we have listed the most frequently asked questions to Portbase and the most frequently made mistakes during the first Brexit week.

Learn from others and take a look at these questions and answers on Portbase Support.

Good luck in Brexit week 2 on behalf of the Portbase Service Desk

Brexit: trade agreement, but also customs formalities

On 24 December, the European Union and the United Kingdom concluded a trade agreement that will enter into force on 1 January 2021. It is good news because now at last companies have a better idea of where they stand. However, it also means that those companies will have to deal with customs formalities. It is essential to be properly prepared to do business with the United Kingdom through the ports, the air or the tunnel.

Importers and exporters need to make a customs declaration. This declaration plus booking information must be prenotified to Portbase. This applies to all Dutch ferry and shortsea ports and is intended to ensure a smooth flow of traffic. Portbase has spent two and a half years working on the preparations for this new logistics transport chain with the port authorities, the Directorate-General for Public Works and Water Management, customs, ferry companies, shortsea terminals, sector bodies and interest groups.

All of these preparations are aimed at making the transport of goods to and from the ports as smooth as possible and minimising the risk of congestion and delays. Ferry and shortsea customers have been informed that only cargo which has been prenotified digitally via Portbase may enter and leave the terminal. For trucks (heading to ferry terminals) whose cargo has not been prenotified, there are temporary parking spaces available near the ferry terminals. Traffic circulation plans are in place for this eventuality. Shortsea terminals will be asking drivers to go to a public parking location. Once there they can contact their clients or planners to sort out the customs formalities and/or the digital prenotification. Over the past two years, the joint Get Ready for Brexit campaign has informed and encouraged companies and public authorities at home and abroad to prepare for the forthcoming changes.  Registering with Portbase is an important step in this regard.

Portbase has set up a digital ‘application street’, with the aim of simplifying and speeding up the application process for Brexit-related (and other) services for clients. Portbase is also deploying extra capacity (using both in-house and agency staff) to cope with a peak in the number of applications in December and early January. However, in the final weeks of 2020 and early January, Portbase will be giving priority to companies that have made their preparations in good time but need support with setting up or using the services. Companies that have failed to prepare and therefore approach us at the last minute will have to join the back of the application queue and run the risk of not being ready on time. That is entirely their own responsibility.

Hauliers, terminals and other stakeholders will have to get used to the new reality.  Despite all the preparations and precautions, there is a possibility that the logistics process may not run as smoothly as normal in the early part of the new year.


Your final Brexit check! Top 3 most frequently asked questions

Just a few more days until customs procedures are in effect for transport to and from the United Kingdom. We would like to point out the final necessary information for helping you to always smoothly transport cargo through the Dutch ports as of the 1st of January as well.

Top 3 most frequently asked questions:

1- Which document type and number do I need to enter in the services?

A practical manual is available for the use of the correct document types in Notification Export Documentation. This features all you need to know about the pre-notification of export documents, ATA carnets and TIR carnets. The manual is available on our support page for Notification Export Documentation.

A manual for the document types for Notification Import Documentation has been available on the website of Customs for some time already.

2- What is the operational procedure after Brexit for TIR transport, NCTS transit documents or for empty packaging?

Over the past few weeks, both the Netherlands Food and Consumer Product Safety Authority (NVWA) and Customs have issued important information on the new procedures that will be in effect as of the 1st of January. Many of these procedures are described on (in Dutch), for example in relation to NCTS transit documents, TIR transport, returning empty packaging and customs inspections at the ferry terminals. For an English explanation, please contact the Brexitloket.

3- The transport of my shipment commenced before the 1st of January, but will arrive at the terminal of departure after the 1st of January. Do I need to submit a declaration?

Customs has drawn up guidelines for determining the customs status ‘EU goods’ or ‘non-EU goods’, for both inbound and outbound cargo. You can read the guidelines on Get Ready For Brexit (in Dutch). Do you want to know what this means for your document pre-notification in our services? Then view this explanation.

And your 3 final tips:

1- Log in one last time and discover how the Brexit services work

Make sure that all your users log into the Brexit services one last time in December. This allows you to easily verify whether the passwords are up-to-date and whether the users require any further explanation. Need instructions? Visit Portbase Support.

2- Optimally prepared for disruptions

The availability of the Portbase services is high at 99.95%, but every disruption is one too many. Portbase understands that you want to be immediately notified in these situations. We will report any disruptions on You can sign up for notifications by email or text message in the case of disruption. Backup procedures have been established for all our services that help you to continue working should there be a disruption to the Port Community System, the customs system or a terminal system.

3- Track & Trace options

The services Track & Trace Export and Import Status provide you with real-time insight into the status of your shipment. Both services can only be accessed via web screens. Are you looking for track & trace options via a system link-up? Our services Cargo Tracker and Cargo Information are also suitable for the tracking of trailers and are available by means of a system link-up.

Do you have more questions? Visit Portbase Support or contact us. The Service Desk is happy to assist you. You can reach us via or on +31 (0)88 625 25 25.