Step into the Secure Chain via Portbase
Portbase was asked by the Secure Chain to make the import container release process in the Port of Rotterdam safer and more reliable. An additional authorisation layer is being added to various services. By means of this authorisation layer, the various parties in the logistics chain digitally pass on the right to pick up a container to each other. In this way, a closed chain is created made up of only authorised parties.
To participate in the Secure Chain, we ask existing customers to implement various actions in our services Cargo Controller/Cargo Release Manager and/or Hinterland Container Notification.
Are you involved in the release and pick-up process for import containers and not yet a Portbase customer? If so, we ask that you participate in the Secure Chain as soon as possible via the appropriate Portbase service. Together we are making the Port of Rotterdam safer!
What do I need to do?
By answering the questions below, you can see what will be changing for you and any next steps you need to take to participate in the Secure Chain.
The Secure Chain: what exactly is it?
The Secure Chain is a joint initiative by government and business for the physically and digitally secure collection of containers in the Port of Rotterdam. PIN codes will be replaced by a closed release and pick-up process involving only authorised shipping lines, agents, shippers, forwarders and inland operators. The right to pick up a container is passed from the shipping line to the forwarder(s) and ultimately to the relevant road, rail or barge operator. Only an authorised inland operator can prenotify at the terminal and pick up the container there. This means more security around the handling of your cargo – data is securely shared within a trusted chain.
Frequently asked questions
When do I need to take action?
That depends on your role in the chain. Go through the steps in the decision tree to find out which steps you can take to remain involved in the import container release process.
What is the difference between Cargo Controller and Cargo Release Manager?
See the table below for a summary of the differences:
For a more comprehensive overview of the differences, click here.
I need to pick up a container urgently, can I get priority?
Unfortunately, it is not possible to get priority.
How long does it take to request a service?
If you are already a Portbase customer, you can log in with your IAMconnected credentials and request a service straight away. You can read more about requesting a service here. If you are not a customer yet, you will need to go through the registration process first. Click here to learn more about this process.
How can I see if my service request has been received?
After you request a service, we will send you a confirmation e-mail. If you have not received it, please check your spam folder. If it is not in your spam folder either, please contact us at service.request@portbase.com. Once your service request has been approved by your authorised signatory and Portbase, it will automatically appear under ‘your current services’ in the IAMconnected home screen.
If your question is not listed here, the chances are it is on the Secure Chain support page.
Useful!
Secure Chain factsheet: everything at a glance
The latest news from the Secure Chain
The Secure Chain website has been launched!
On this page, you can read all about this initiative.
CMA CGM enthusiastic about the Secure Chain
CMA CGM shares the benefits they have experienced with the Secure Chain.
Portbase and the Secure Chain
Initial media coverage of the Secure Chain.